Company Name - Company Message
How much of the Ashes are used?
 We use very little of the Cremated Ashes in the process only a small fraction of the measured amount is used so there will be Ashes left over and they will be safely shipped back to you with your finished order.

Are the Ashes visible in the glass?
Yes they are in most pieces but if you would rather them be less visible then please let me know and I will create and layer the glass during the design process so they will be more discreet.

How do I get the Ashes to you?
We will send you a Collection pack which will contain an order form, instruction note and a container to put the Ashes in. Use the pre addressed envelope to return the Ashes to us, we recommend you use royal mail special delivery or recorded delivery.

Can we deliver the ashes in person to you?
Due to health and safety regulations and Kiln equipment which is constantly in use, we prefer customers not to come to our studio.  We use Royal Mail special delivery which guarantees  next day delivery. Shipments are insured and can be tracked online.

 How long will my order take?
Once we have the Pack back it will take between 2-8 weeks if,  however you need your Memorial sooner please contact us as we may be able to arrange this  for you. We will email you to give you the expected delivery date once your order is completed.

How do I pay?
Payment is made on receipt of you receiving your invoice.We accept all major debit and credit cards
What colours are available?
All of the colours can be seen on our website.
What are the shipping costs?
Postage and packing  is £7.25 in the UK  regardless of how many items you purchase. For orders outside the UK please contact us for shipping cost. 
You are responsible for the cost of returning the cremation pack with the ashes back to us via registered/recorded delivery. 

Do you make rings?
At the moment we do not have Rings available.

Is engraving available?
No, but we have Silver Name Tags that you can have a name engraved onto these will be at an extra cost of £25 each. 

Is your Silver Cremation Jewellery hollow to accept ashes?
No, all of our silver Jewellery is solid silver, the ashes are fused into the silver during the design process.

How do I care for my Memorial Jewellery?
All of our Silver Jewellery should be cleaned with the anti-tarnish polishing cloth that comes free with your order . 
We recommended that you gently rub your Memorial Jewellery with the soft polishing cloth only as and when it really needs it.
Avoid using any liquid cleaners or creams as it may remove the shine and leave your Jewellery looking dull. 
If you wear perfume put your Jewellery on after you have applied it to avoid spraying the Silver.
Do try to remove your Jewellery when washing or swimming or using household cleaners, especially bleach and bathroom cleaners, they may mark and ruin your fine Silver over time. 
When you are not wearing your Memorial Jewellery keep it in its original box for safe keeping.

Please note:  If you have any questions that are not answered in this FAQ page then please call us on: 0118 327 9695
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