Upon receipt of your order a free cremation pack for collection of ashes will be posted out to you, inside your pack will be full instructions and a return address envelop, please allow up to 3 business days for your pack to arrive.
We recommend you use Royal Mail Special Delivery Guaranteed or at the very least 1st Class Recorded. The fee and sending of Ashes to us will be the customers responsibility.
Delivery of your order
We offer free postage on the delivery of the finished Cremation Jewellery dispatched by Guaranteed Royal Mail Special Delivery.
Hand crafted Cremation jewellery can take between 2-8 weeks to be made, you will be notified by phone or email when your order has been dispatched and given the expected delivery date. Please note your item will need to be signed for.
Returns, Refunds and Guarantees
Due to the nature of our products we cannot give refunds on custom pieces containing ashes, a refund will only be given in the unlikely event of not being able to create your order for you. Our annealed Glass Memorials are guaranteed not to brake,crack or chip upon delivery. You will have 14 days to contact us if you notice any such flaws, in this unlikely event a repair or a replacement memorial will be made at no extra charge.
If you drop,smash or expose the glass to extreme hot or cold temperature changes it could get damaged and this would not be refunded or replaced for free.
Under most normal circumstances your glass will last a lifetime with normal wear.
All of our Cremation Memorials are unique as they are hand made with your loved ones ashes, different monitors and devices may display differently, please allow for subtle differences from the item shown in images.
What if I break my glass memorial?
Although we kiln anneal our glass to make it more durable, glass jewellery could chip if it is not handled appropiately.
If a glass bead has broken through misuse it is difficult to repair it to the original design, however we may be able to recycle your bead into a new piece for you, but as there are many challenges in this type of repair work, there would be a fee for this service and the amount will depend on the piece involved and the amount of work involved.