Terms & Conditions

We reserve the right to update, change or replace any part of theses terms of service by updates and/or changes to our website. It is your sole responsibility to read these Terms and Conditions before commencing, your continued use of this website following any updates constitutes acceptance of those changes.

Sending us Ashes

Upon receipt of your order, a free cremation pack for the collection of ashes will be posted out to you, inside your pack will be full instructions and a return address envelop, please allow up to 3 business days for your package to arrive.
We recommend you use Royal Mail Special Delivery Guaranteed or at the very least 1st Class Recorded. The fee and sending of Ashes to us will be the customer's responsibility.

Delivery of your Cremation Jewellery

We offer free postage on the delivery of the finished Cremation Jewellery dispatched by Royal Mail Signed Delivery. We can also offer a Special Delivery option (next working day guarantee before 1 pm) for a fee of £8 please contact us on our contact page before ordering if you would like to use this option.
Please note: handcrafted Cremation Jewellery can take between 2-8 weeks to be made, please be aware this may differ during the Christmas period. you will be notified by text message, phone call or email once your order has been dispatched and to give you the Royal Mail tracking reference number.
Please note: your item will need to be signed for, In the event, a delivery attempt was made by Royal Mail but was not successful and the item is returned to Forever Close Memorials there will be a re-delivery charge of £5 for signed delivery or £8 for Guaranteed Special delivery.
In the unlikely event, there's an issue with the delivery of your item please check using your unique reference tracking number on the Royal Mail website "Track your item" page, if there is still a problem, please do contact us and we will do our best to look into it for you.

Returns, Refunds and Guarantees

Due to the nature of our products we cannot give refunds on custom pieces containing ashes, a refund will only be given in the unlikely event of not being able to create your order for you or if an order is cancelled prior to any work being undertaken by Forever Close Memorials. Our annealed Glass Memorials are guaranteed not to break, crack or chip upon delivery. You will have 14 days to contact us if you notice any such flaws, in this unlikely event a repair or a replacement memorial will be made at no extra charge.
If you drop, smash or expose the glass to extreme hot or cold temperature changes it could get damaged and this would not be refunded or replaced for free.
Under most normal circumstances your glass will last a lifetime with normal wear.
All of our Cremation Memorials are unique as they are hand made with your loved ones ashes, different monitors and devices may display differently, please allow for subtle differences from the item shown in images.

What if I break my glass memorial?

Although we kiln anneal our glass to make it more durable, glass jewellery could chip if it is not handled appropriately.
If a glass bead has broken through misuse it is difficult to repair it to the original design, however, we may be able to recycle your bead into a new piece for you, but as there are many challenges in this type of repair work, there would be a fee for this service and the amount will depend on the piece involved and the amount of work involved.